I wrote three policy papers to provide recommendations on:
– the content to include in LIMs
– how to enhance the online customer experience
– a staff structure to support the delivery of LIM services.
Client feedback (on Report 1):
“I want to acknowledge your superb analytical skills, ability to hone in on the issues and easy report writing style. A pleasure to read. The recommendations are spot on.”
Clare Barton |Group Manager Environmental Management
Nelson City Council