Process improvements

A process improvement project will help you to:

– identify better ways to deliver your council programme or service

– simplify your process and save you time

– provide guidance for staff.

How it works

Each process improvement project is customised, but usually includes:

– a review of your existing information;

– discussions to understand your current process, and to identify opportunities for improvements and efficiencies;

– a review of best practice for this type of programme or service; and

– an action plan to improve or streamline your process.

Positive feedback

Project: LIM improvement

I wrote three reports to provide recommendations on:

– the content to include in LIMs

– how to enhance the online customer experience

– a staff structure to support the delivery of LIM services.


“I want to acknowledge your superb analytical skills, ability to hone in on the issues and easy report writing style. A pleasure to read. The recommendations are spot on.”

Clare Barton, Group Manager Environmental Management, Nelson City Council

Project: Environmental grants policy and process

Staff had been supporting individuals and community organisations to carry out planting and fencing projects for a number of years.

We formalised this work with a policy and process for assessing applications.


“Thanks for all your fantastic work on this Debra. It is much appreciated.”

Leigh Marshall, Team Leader Science and Environment, Nelson City Council

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